If the
question(s) you have is not listed below please contact
us, Comwares
Support.
What
is Computer Wares service area?
Where and/or how can I sign up for Computer
Wares Internet service?
What do I get with my account?
How do I get my own homepage?
Do we take credit cards?
What should I do if I experience problems
with my Internet service?
Upon logging on I get a response that my
password is incorrect?
When I check my e-mail I get a POP3 timeout
error, what can I do?
When is the best time to login?
What does "Unlimited Access" Mean?
What kind of connection does Computer
Wares have to the Internet?
What kind of modems does Computer Wares
use?
Why doesn't my modem connect at 56k?
Can I use my America Online account
with Computer Wares?
Can I use my CompuServe account with
Computer Wares?
What does Freeware mean?
What does Shareware mean?
What does Crippleware mean?
Why are some sites really fast and others
really slow?
How do I know if I have a virus on my
computer?
What
is Computer Wares service area? 
If you live in any of the following towns or you can call
any of these towns toll free, we have local dial(toll-free)
service available for you:
| Brocton
(385) |
Marshall
(826) |
| Casey
(932) |
Martinsville
(967) |
| Chrisman
(269) |
Paris
(463/465/466) |
| Clarksville
(889) |
Redmon
(884) |
| Hume/Metcalf
(887) |
Vermillion (275) |
| Kansas
(948) |
West
Union (279) |
Where and/or how can I sign up for
Computer Wares Internet service?
Give us a call or stop by. If you have questions, we will
answer them for you. We are a full service business that
supports individuals and small to medium sized business
networks around the Paris area. We hold regular business
hours (8-5 M-F;10-2 Sat). All you need to do is give us
some basic information, like your name, address, phone number
and what you want your username/password to be, and of course,
payment method. Then in as little as 15 minutes you could
be surfing the world wide web. Office Location/Contact Information
is listed on the ISP services
page of this web site.
What
do I get with my account?
All Computer Wares customers get an e-mail address, web
page space, local access, and free tech support. Extra
e-mail accounts can be setup, but the free web-based e-mail
is encouraged because of the setup involved with multiple
e-mail accounts.
How
do I get my own homepage?
All Computer Wares Internet customers have space for your
own homepage(s). You can make your own homepages using
web autoring tools, then upload them via FTP to your account
on our system. Once your pages are uploaded they are available
on the Web for anyone in the world to view! If you want
to have a web page, e-mail the webmaster
and we'll contact you with further information.
Do
we take credit cards?
Yes. We accept MasterCard, Visa, American Express, Discover,
as well as cash, check, or money order.
What
should I do if I experience problems with my Internet
service?
Customer support telephone lines are open Monday through
Friday 8:00 a.m. to 8:00 p.m. to assist you in resolving
any problems with your service. We usually have people
working until after 8:00p.m.—often times later—to
help those who don't work "normal" hours. If
you ever experience problem with logging on, or connecting,
PLEASE CALL US no matter what time. If no one is around
leave a message and we will get back to you as soon as
possible. Please write down the error message you received
and have it ready when you call in.
Upon
logging on I get a response that my password is incorrect?
If you have trouble logging in or get a message on your
screen saying that you have entered the wrong password,
then try re-entering them. Things to watch for: Your username
and password are case sensitive. Your password is all
lower case, check to see if you have your cap-locks on.
Another reason you may get this message is if you have
not paid your bill. If you have tried the above suggestions
and are still having problems, just call in we'll help
you get connected.
When I check my e-mail I get a
POP3 timeout error, what can I do?
This is sometimes caused by the Version 4 of Outlook Express.
Outlook Express Version 4 is incompatibility with certain
other E-mail clients. This can be fixed by installing
either the latest version of Internet Explorer/Outlook
Express or the SP1 for version 4. You can obtain a copy
of the latest version of Internet Explorer/Outlook Express
by stopping by either our Paris
or Casey offices and asking for the updated Internet
Explorer CD.
When is the best time to login?
Usually it is best to login during off hours; however,
you should be able to login at ANY TIME! Generally, 7
p.m. - 9 p.m. are the busiest hours, but this is not always
true. Here at Computer Wares, we monitor the lines to
see when they are busy, when we see busy lines on a regular
basis, we order more lines and equipment.
What does "Unlimited Access"
Mean?
Unlimited means active usage by you the user, typing and
clicking away at the keyboard, actively surfing the web.
It
does NOT mean:
-
Pinging
the connection
-
Leaving
the connection up to check e-mail all day/night
-
Running
an ftp, web, or warez server.
-
Leaving
the connection open all of the time without any input
from you.
If
you would like to have a dedicated, or full time connection
to Computer Wares, contact the sales
for pricing.
What
kind of connection does Computer Wares have to the Internet?
Computer Wares network infrastructure consists of a T1 connection.
We connect to the 2nd largest backbone provider in the World.
This connection is a high availability connection that is
super speedy. We do not have more than 1 hop onto the Internet
when you dial in, and you receive a live IP address, thus
the bottleneck is created on the dial-up connection, and
not at the provider.
What
kind of modems does Computer Wares use?
We use Rockwell Chipset modems. After numerous tests and
trials, we have found Rockwell(now Conxient) to be the superior
chipset provider for dial-up access. Our servers, support
both V.90 and 56Flex access, to provide you, our customer,
the most efficient up-to-date access we can provide. We
continually upgrade our systems to keep busy lines to a
minimum, and authentication fast and reliable.
Why doesn't my modem connect at
56k?
Even though the standard is 56K and the modem is capable
of 56K, don't expect it. First of all, the FCC regulates
it to a maximum of 53K and the phone switching equipment
that Verizon and most phone companies use will not pass
data above around 50K. Next the quality and length of your
phone line from the phone company central office greatly
effects your connection speed. Also, if you go through any
additional phone company equipment from the central office
to your location, your connection speed may be even less
than 33.6K. For example the phone company can split one
phone line into two with an electronic device called a digital
AML (line splitter). We find these devices to support around
22K. The phone company also uses what is called subscriber
carrier which supports several users simultaneously over
the same wires. We find these devices to support not more
than 9600 baud. Subscriber carrier is mainly used in remote
areas of the county where they have limited cable pairs.
For
more information visit our Modem Help page: http://www.comwares.net/modemhelp/
Can I use my America Online account
with Computer Wares?
Yes, follow these steps:
Can
I use my CompuServe account with Computer Wares?
Yes, first off you will need to Start WinCIM > select
the Special menu > Session Settings > click the New
button. Your current settings are preserved. Namethese new
settings "Internet" or something appropriate >
Change the Connector to WINSOCK > change the Network
to "Internet Always". Then all you have to do
is dial the Internet >
start WinCIM > log on to our server > start up your
CompuServe Application.
What does Freeware mean?
Freeware is software that the author does not charge a fee.
What does Shareware mean?
Shareware is software that can usually be utilized for a
specified amount of time. If you like it and want to continue
to use it, then it is up to you to pay the author. Some
Shareware software may work for a limited time, or put up
dialog boxes reminding you to pay the author. If you use
Shareware, it is proper ettiquite to pay the author the
requested amount.
What does Crippleware mean?
This is Demo software that is crippled in some fashion,
and only after you register it will you be able to get the
full functionality of the application.
Why are some sites really fast
and others really slow?
There are several factors which can affect a sights download
time. Heavy network traffic (alot of people using the Net).
Slow Internet connection on the hosting sites server—some
Web Servers are connected via modem, ISDN, DSL, cable, dedicated
lines, or Wireless, and run at speed considerably less than
that of a T1 or T3 connection.
Another
reason for a slow site is the load the sever is carrying
and type of server being used, if it lacks RAM, and processor
speed, or is configured to accept more connections than
it can handle, it is going to be slow. For example, there
are two key sites we have found to be the slowest on the
web: #1 is Microsoft, #2 is Netscape, this would appear
to be the result of the overwhelming traffic that these
sites get.
